At Jasmine Lodging, we strive to provide high-quality outdoor and travel products. However, if you receive a damaged or incorrect item, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item received is damaged, defective, or incorrect upon delivery.
  • You must report the issue within 48 hours of receiving the order by contacting us at [email protected] with proof (clear photos of the item and packaging).
  • The item must be unused, in its original packaging, and in the same condition as received.

2. Return Process

  1. Contact us at [email protected] within 48 hours of receiving your order.
  2. Provide your order details and attach photos of the damaged or incorrect item.
  3. Our team will review your request and respond within 3 business days with further instructions.
  4. If approved, we will arrange for a return pickup or provide return shipping details.

3. Refund Policy

  • Refunds are issued only if a replacement is not available for the returned product.
  • Once we receive and inspect the returned item, we will process the refund within 7 business days.

4. Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind or personal preference.
  • Used or damaged products due to mishandling by the customer.
  • Orders reported after the 48-hour return window.

5. Cancellation Policy

  • Orders cannot be canceled once shipped.
  • If you wish to cancel an order before it is dispatched, please contact us as soon as possible.

6. Contact Us

For return or refund inquiries, please email us at:
📧 [email protected]