At Jasmine Lodging, we aim to deliver high-quality outdoor and travel products promptly and efficiently. Please review our shipping policy below.
1. Processing Time
- Orders are processed within 1-3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time & Delivery
- Estimated delivery time varies based on the destination:
- Local Deliveries: 3-7 business days
- National Deliveries: 7-14 business days
- Delivery times are approximate and may be affected by external factors such as weather, courier delays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout based on location and package weight.
- Any additional shipping fees due to re-delivery (caused by incorrect address details) must be covered by the customer.
4. Cash on Delivery (COD) Policy
- We only accept Cash on Delivery (COD) as the payment method.
- Customers must ensure someone is available at the delivery address to receive and pay for the order upon arrival.
5. Order Tracking
- Once your order is shipped, you will receive an email or SMS with tracking details (if available).
6. Delays & Unsuccessful Deliveries
- In case of delays beyond our control, we will notify you via email or phone.
- If a delivery attempt fails due to an incorrect address or unavailability, the courier may attempt re-delivery or return the package to us. Additional charges may apply for re-shipment.
7. Lost or Damaged Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery at [email protected] with clear photos of the product and packaging.
- We will work with the courier to resolve the issue and arrange a replacement if eligible.
8. Contact Us
For shipping inquiries, please email us at:
📧 [email protected]